FAQs

We bulid this page to make you understand our products and customer service better. And you will find answers to your concerned questions here.

 

Q: What kind of shipping service you provide?

Answer: We offer Standard and Expedited shipping service to our customers. If you place an order with the standard shipping service, you don't need to pay any more money for shipping. Standard shipping service is FREE, and it usually needs 7-12 days for delivery. Expedited shipping service is a great choice for the customer who wants to receive his/her package as soon as possible. Expedited shipping service is for a fee. And if you place an order with the Expdited shipping service, you will get your package in 4-5 days.

 

Q: When do you ship my order out? How can I track my package?

Answer: We usually ship your order in 24 hours. When your order shipped out, we will send a notification with the tracking number to your email address. You can track your package via the link: www.17track.net. If you place an order with the Expedited shipping service, we usually ship your order via DHL Express. So, you can track your package on dhl.com.

 

Q: What's your after-sale service?

Answer: We offer 30-day money-back guarantee. If you are not satisfied with our product, please send an email to ansvip@outlook.com with your issue. We usually contact you in 24 hours.

 

If you still have any questions, please contact us at ansvip@outlook.com. We will do our best to help you.